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Shipping & Returns

Free Shipping
Your products will be processed within 3 business days after your order. If you order more than one product, it might be possible that you will receive the packages separately. This way you are guaranteed to receive the products as quickly as possible. 

Depending on the product and your location, on average the shipping time will be:

USA: 7 - 18 days
Canada: 10 - 20 days
United Kingdom: 6 - 12 days
The Netherlands: 6 - 13 days
Rest of Europe: 6 - 15 days


How do I track my order?
All orders will process a trackingnumber for you to track your order. Please note that it may take a few days to receive your trackingnumber.

Go to our Track Your Order page and enter your trackingnumber.

Can I cancel my order?
Cancellations are possible within 24 hours after you placed your order. 

Refunds
We offer a 100% money-back guarantee if you are not 100% satisfied with your order. Is your item damaged? Let us know and we will send you a new one.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us on info@cosmicjellystore.com if you would like to return your products. You will be responsible for paying for your own shipping costs for returning your items.